After-sales service commitment

(1) After-sales service outline
Thank you for choosing the laboratory infrastructure equipment produced by Shenzhen Fitejia Technology Co., Ltd. When you choose our products, you have also entered our best after-sales service range.
Our service tenet is: think for users, think for users, and make users satisfied. Make every effort to escort the construction and use of your modern laboratory and relieve your worries in your work.

(2) After-sales service period
1. After-sales service period: five years
2. After-sales service starting method: from the date of product acceptance and delivery to the customer for use　　　
3. Remarks: Mechanical and electrical products are implemented in accordance with national standards
(3) After-sales service institutions　　　　
1. The first level service organization: the company, that is, the after-sales service department of Shenzhen Feitjia Technology Co., Ltd　　　　
2. Second-level service organization: the company dispatches professional after-sales personnel in each branch
3. Third-level service organization: factory after-sales service department　　　　

(4) Service methods
1. During the warranty period:
Any abnormal failure of our products during use, lifetime warranty service.
Remark:
a. Definition of warranty period: Based on the warranty period in the contract signed by both parties, exceeding the warranty period is not within the scope of free maintenance.
b. Any equipment that cannot operate normally due to the customer's irregular operation and self-disassembly is not covered by free warranty.　　　　
2. Outside the warranty period
Continue to provide customers with product lifetime maintenance services, all spare parts are provided at cost price to ensure the normal use of equipment.

(5) Service content
1. Our service object is the end user of the product, and provides the training of the technical personnel of the user on the use, daily maintenance and management of the product.　　　　      
2. Conduct regular return visits to the laboratory equipment you purchased from the date of order to ensure that your test work is carried out normally.
3. Provide free planning and design of various industry laboratories.

(6) Service rules
1. The company's technical service center is a professional service organization for after-sales and pre-sales services for users.
2. All the day of purchase of our products will always be within the scope of service responsibility. The shelf life is entered from the day of commissioning to delivery.

(7) Service commitment
1. Installation and debugging:
Complete the installation and commissioning work in strict accordance with the terms of the contract.　　　　
2. Fault maintenance:
When receiving the user's telephone or telex repair notice, it must respond within 8 hours, and develop a detailed maintenance plan within 12 hours to ensure that all faults are solved within 48 hours.　　　　
3. The service center will establish user technical files, consult regularly or irregularly, understand the use of user equipment, and make records in time.
4. Call all new and old customers regularly every year to accept users' opinions and good suggestions on the use of the company's products.

(8) Service contact information:

Service Hotline: 0755-29459582